We are living during a special moment in time. There are accelerators (COVID-19, the gig economy, a search for principles and values) requiring us to think faster, formulate plans faster, make decisions faster, protect others who are dependent upon us. Therefore, we are required to respond to the needs of the people faster. The future will not replicate the past. Prudent leaders will realize what they do not know, have not studied, and bring teams together who bring forth the best of innovation, vision, ideas, research, facts, and new or old principles and values. Authentic leaders will invent the future…. Authentically.
-— John T. Fleming, Project Lead, Ultimate Gig
Events in recent weeks have brought to light deep scars within society, and for many, our society isn’t working. We must seek to understand and act to do our part to correct this in order to truly live [our] purpose. Now more than ever, we will ask ourselves every day if we are doing those things for all. We will ensure that we are listening intently to our colleagues and business owners who need us to take a stand. We are learning what we can do and how to be better. We are taking action. We vow to be part of the solution. We are clear on where Amway stands. Black Lives Matter.
—Taken from an open letter from Milind Pant,
I believe I can safely say that we’ve never before experienced anything like what we are going through today. To me, the most important leadership qualities during this time are the ability to encourage and ability to communicate. There are many positive stories of people stepping up, encouraging, and being there for others. I believe it’s our duty to encourage our staff and field leaders to be authentic and supportive. I also think that the ability to communicate effectively with employees and leaders will ultimately determine how much success is achieved during these challenging times, and in the future.
-— Travis Garza, President, Kyäni
In a crisis, there are always risks and opportunities. Our teams naturally focus on the risks so, as leaders, our teams look to us for how to navigate in delicate times. They need a role model to show them how to engage the opportunities they may not see. When shelter-in-place hit, our Trunk Keepers started sharing recipes, mom hacks, and coloring pages, and our in-house artist started offering art classes to be a resource for moms. Once they saw how they could solve problems for customers, that became a bridge to some of our very best months!
-— Charla Gervers, CSO, Matilda Jane
While leadership qualities like change and learning agility, resilience and grit are vital, I believe compassion will be what separates those that move on to thrive. My research on “compassion” has revealed that many confuse this with “empathy.” Compassion enters when those feelings serve as a catalyst that compels action. Compassion will be what moves a leader from listening to experiences of black friends and employees to taking meaningful, physical and real action such as establishing a Council of Voices who define measurable goals, or holding an employee town hall or personally calling each employee.
-— Connie Tang, Executive and Author, Fearless Living
One of the most important leadership qualities today that I feel is lacking is helping average everyday people become the best version of themselves. People don’t need to be great at everything to do anything, but they have to become good if they are ever going to be great. In the world of MLM, I think it comes down to decisiveness. People have to make the decision that they are going to do something and then follow the steps or the proven systems that are already in place to ensure that happens.
-— Richard Wyche, Founder and CEO, LucroLife
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