Direct sellers consider how to interpret ambiguous regulationsBy Courtney Ronan
“If you’re going to build a commercial building, it has to have a wheelchair access ramp. Why would you build a website these days and cut off someone with a disability?” —Josh Bennett, director of UX, LifeVantageIn October 2019, Domino’s Pizza lost a case that effectively put U.S. businesses with websites on notice. Guillermo Robles, a blind man, sued the company after he was unable to place his order on both Domino’s website and its mobile app on at least two occasions, even with the aid of screen-reading software. Robles’ attorneys argued that Domino’s was required to ensure its online platforms were accessible to individuals with disabilities and referred to Title III of the Americans With Disabilities Act (ADA), which prohibits discrimination on the basis of disabilities in places of public accommodation.
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